Frequently asked questions

Honee is an AI advisor for cruises. It answers your questions about cruise lines, ships, routes, cabins and prices and shows you suitable trips from your travel agency's offer. Honee is not a person. If you would rather talk to someone, you can reach an advisor at any time.

No. The advice in the chat is free of charge and non-binding for you. What a trip costs is shown on the offer itself.

As soon as he knows four things: who is travelling, when, where to and which travel style you like. Before that he already advises you, but does not yet show bookable offers. You do not have to type everything: you can simply pick many details, for example travellers, period, duration, destination, style, budget, way of getting there and departure airport.

In German, English and Spanish, depending on which languages your travel agency has enabled. The interface and the answers switch together.

Honee is an AI. For trips he relies on the offers and data in the system, not on guesses. Mistakes can still happen. So check price, date and services in the booking step, and ask an advisor if anything is unclear.

A message can be up to 800 characters long, and the number of messages per minute is limited. This protects the chat from misuse and overload. Please write your wishes in several short messages, or pick them using the selection tiles.

From the booking system your travel agency is connected to. Honee only talks about trips that are actually listed there. He does not invent ships, ports or dates, and a cabin without a price is not offered.

Booking does not happen in the chat but in your travel agency's booking system. The booking button on an offer takes you there with your travel details already filled in. Trips that cannot be booked online are marked as an enquiry. For those, it is best to talk to an advisor.

Yes. Use the star to save offers, and one click shows only your favourites. You can also sort the offers by departure date, price or nights. Your list is stored in your browser and therefore only applies on this device and in this browser.

The offer view clearly separates the trips that fit your wishes from additional alternative suggestions. If you say what you do not want, for example a particular cruise line, Honee removes it completely.

Yes. The calendar you use to choose your travel period shows school holidays and public holidays for each federal state and tells you if a date does not suit children travelling with you.

Yes. When choosing how to get there, you can pick “Ship only”, that is, travel without a flight. If you give your place of residence, Honee shows you departure ports with the distance and the matching trips.

An advisor can always be reached: by mail, callback or appointment request, depending on what your travel agency has set up. An advisor does not, however, jump into your conversation halfway through. He or she gets back to you after the conversation, by mail or callback.

If you gave your email address, you receive a confirmation. Your travel agency and the advisor in charge receive your request with a summary of your wishes. A person will then get in touch with you. How quickly depends on your travel agency.

Yes, on request, with your wishes, your advisor, notes and offers. Your travel agency decides which parts the mail contains and how many offers. Through the link in the mail your conversation continues later exactly where you stopped. If you reply to the mail, your reply reaches your travel agency.

Your details are used to process your enquiry and to contact you. You can voluntarily agree to use for marketing when you send it. Without your consent it does not take place. The audience measurement works without tracking cookies. Your details are stored in the EU (database in Ireland, application in the Netherlands). To answer, Honee uses AI services from external providers. Everything else is in your travel agency's privacy policy.

The privacy policy, legal notice, terms of use, general terms and the accessibility statement belong to your travel agency and appear in its look and feel. The links are in the footer of the page.

Sure. Start with Starter or Expert and switch anytime — your new favourite colleague grows with you.

Nothing automatically. No contract, no card. If you don't like it, just say goodbye.

No. B2B (your team advises) is perfectly enough. C2B (end-customer chat) is an add-on — and only bookable together with B2B.

Up to 3 are included. From the 4th, +29 € (Starter), +49 € (Expert) or +79 € (Professional) per month each.